Our goal is to make sure that every customer is satisfied with their purchase and experience with Llacie. If for some reason you are having an issue placing an order or you simply have a question about an item, don't hesitate to contact us at firstname.lastname@example.org, one of the girls on the Llacie team will be happy to help you.
Once an order is placed WE CANNOT CANCEL, ADJUST, ADD OR CHANGE your order in any way. Please double check your items in your cart. We start shipping immediately.
We will NOT price match previous orders.
Items sell out fast. Your cart will not hold items. If you have items in your cart, someone else can buy them before you checkout. We are not responsible if this happens.
ONLY ONE CODE IS ALLOWED AT CHECKOUT.
All our shipments include tracking with delivery confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.
CAN I CANCEL MY ORDER?
ORDERS CAN NOT BE CANCELLED AFTER THEY ARE PLACED! Payment is processed automatically once your order is placed. Order processing is 1-3 business days. Order changes cannot be made. Your order will appear unfulfilled until it ships.
CAN I USE MORE THAN ONE PROMOTION CODE?
You can only use ONE promotion code per order! We are NOT responsible if the code is not entered at checkout as the code is a gift and payment is processed automatically.
When using a Gift Card and a Promotion Code, you must enter the Gift Card Code First, then enter the Promotion Code.
WHEN WILL I GET MY ORDER?
All orders placed Monday-Friday will be shipped out within 48 hours after payment has been cleared.
We do not ship on weekends. ALL ORDERS ARE SHIPPED MONDAY-FRIDAY.
Orders placed on Friday after 2pm will be shipped out within 48 hours of the next business day.
IMPORTANT NOTE TO ALL CUSTOMERS OUTSIDE OF USA:
We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes and fees charged by your government. Please contact your country's customs office for respective charges and rates on package coming outside of your country. International customers (outside of US) are responsible for all import duties, customs, and local taxes charged by your country. We are unable to advise the amount of what these fees might be and we recommend that you contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.