TO START A RETURN PLEASE FOLLOW THE LINK BELOW.
Once an order is placed WE CANNOT CANCEL, ADJUST, ADD OR CHANGE your order in any way. Please double check your items in your cart. We start shipping immediately.
WHAT'S THE RETURN POLICY?
All returned items must be back at our warehouse within 14 business days of the customer receiving the order. Anything received to our warehouse after 14 business days will be denied. If the return is denied, you will need to email to pay for it to be shipped back to you. If we receive items that are not eligible for returns we will send you an email about getting it back to you. If we don't receive a response within one month, the items will be donated.
All returnable items may be returned for STORE CREDIT ONLY. We do not issue refunds. We do not cover any shipping cost, customers are responsible for shipping costs.
Llacie is not responsible for lost or stolen packages. If your package is stolen, we recommend you contact the carrier to file a claim.
All our shipments include tracking with delivery confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.
LLACIE HOME: We can not accept any used or damaged items that get returned.
WHEN WILL I GET MY ONLINE STORE CREDIT CODE?
As soon as your return items reach the warehouse we ask that you would allow us two weeks to process your return and issue the online store credit code. Each code is valid only to the customer who purchased the items.
HOW TO RETURN?
Please ensure that the returned item is shipped back in its original form, tags attached and unworn, order number MUST be included in the return. Order number can be written on a piece of paper or on top of the packaging with a sharpie. All returns without the order number will NOT be accepted. All items are inspected after arrival to determine if eligible for store credit.
Customer is responsible for return shipping costs.
Customer must provide tracking information. We are NOT responsible for lost or stolen packages. If your return is LOST and we did not receive tracking information, we will not be able to process your return and you will NOT receive store credit.
We have a 14 day return policy which means we must receive the package back in our facility within 14 days.
All returns that are received after 14 days will NOT be eligible for store credit. Items received after 14 days will be shipped back to the customer.