SHIPPING & RETURNS
OUR GOAL IS TO MAKE SURE THAT EVERY CUSTOMER IS SATISFIED WITH THEIR PURCHASE AND EXPERIENCE WITH LLACIE . IF FOR SOME REASON YOU ARE HAVING AN ISSUE PLACING AN ORDER OR YOU SIMPLY HAVE A QUESTION ABOUT AN ITEM DON'T HESITATE TO CONTACT ONE OF OUR AMAZING GIRLS HERE ON THE LLACIE TEAM.
WHAT'S THE RETURN POLICY?
All returned items must be back to our warehouse within 14 business days of the customer receiving the order. Anything received to our warehouse after 14 business days will be denied. If the return is denied, you will need to email to pay for it to be shipped back to you. All Returnable items may be returned for STORE CREDIT ONLY. We do not issue refunds. We do not cover any shipping cost, customers are responsible for shipping costs.
CAN I CANCEL MY ORDER?
ORDERS CAN NOT BE CANCELLED AFTER THEY ARE PLACED! Payment is processed automatically once your order is placed. Order processing is 1-3 business days. Order changes can not be made. Your Order will appear unfulfilled until it ships.
CAN I USE MORE THAN ONE PROMOTION CODE?
You can only use ONE promotion code per order! We are NOT responsible if the code is not entered at checkout as the code is a gift and payment is processed automatically.
When using a Gift Card and a Promotion Code, you must enter the Gift Card Code First, then enter the Promotion Code.
WHEN WILL I GET MY ONLINE STORE CREDIT CODE?
As soon as your return items reach the warehouse we ask that you would allow us two weeks to process your return and issue the online store credit code. Each code is valid only to the customer who purchased the items and expires within 3 months.
WHEN WILL I GET MY ORDER?
HOW TO RETURN?