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SHIPPING & RETURNS


 

 

OUR GOAL IS TO MAKE SURE THAT EVERY CUSTOMER IS SATISFIED WITH THEIR PURCHASE AND EXPERIENCE WITH LLACIE . IF FOR SOME REASON YOU ARE HAVING AN ISSUE PLACING AN ORDER OR YOU SIMPLY HAVE A QUESTION ABOUT AN ITEM DON'T HESITATE TO CONTACT ONE OF OUR AMAZING GIRLS HERE ON THE LLACIE TEAM. 

 

WHAT'S THE RETURN POLICY? 

 

All returned items must be back to our warehouse within 14 business days of the customer receiving the order. Anything received to our warehouse after 14 business days will be denied. If the return is denied, you will need to email to pay for it to be shipped back to you.  All Returnable items may be returned for STORE CREDIT ONLY. We do not issue refunds. We do not cover any shipping cost, customers are responsible for shipping costs.

 

WHEN WILL I GET MY ONLINE STORE CREDIT CODE? 

As soon as your return items reach the warehouse we ask that you would allow us two weeks to process your return and issue the online store credit code. Each code is valid only to the customer who purchased the items and expires within 3 months. 

 

WHEN WILL I GET MY ORDER? 

All orders placed Monday-Friday will be shipped out within 48 hours after payment has been cleared. 
We do not ship on weekends. ALL ORDERS ARE SHIPPED MONDAY-FRIDAY.  
Orders placed on Friday after 2pm will be shipped out within 48 hours of the next business day. 

 

HOW TO RETURN?

To return:
Please ensure that the returned item is shipped back in its original form, tags attached and unworn, packing slip MUST be included in the return. All returns without a Packing slip will NOT be accepted .All items are inspected after arrival to determine if eligible for store credit .
Customer is responsible for return shipping costs. 
We have a 14 day return policy which means we must receive the package back in our facility within 14 days .
All returns that are received after 14 days will not be eligible for store credit . Items received after 14 days will be shipped back to the customer .
Ship to:
 
LLACIE
 
3145 Brindley Way
Rancho Cordova, CA 95670

 

 

 

 

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